Welcome to Nova. Here's exactly what happens next
From your yes to your first live answered call, usually within a week. This page is the whole journey: what you do, what we do, and what you can hold us to.
1Paperwork (today)
You'll get one email from us with your agreement. Sign it online, and the payment link is right there. Month-to-month, no long contract.
2Tell us about your business (within 2 business days)
A short form takes about 15 minutes (upload your menu and policies instead of retyping them), and then you have a 30 to 45 minute setup call with Lee. Bring the questions your front desk gets asked every day, including the weird ones. This is how Nova learns YOUR business, not a generic script.
3We build (this week)
We set up your Nova on a test phone number: your services, your calendar, your policies. You can rename her, pick her voice and accent, and ask us about other languages.
4You test her (end of week)
Call the test number yourself. Try to book. Ask her something strange. When you're happy, you approve. Only then does anything go live.
5Go live
Your existing number starts routing to Nova. Your team keeps doing what humans do best, and Nova catches every call they can't.
Timeline: you're live within a week of payment. Usually faster.
What Nova handles once she's live
- Answers your phone 24/7, picking up in about two seconds, never a voicemail
- Books, reschedules, and cancels appointments on your calendar
- Answers questions about your services, prices, hours, and directions
- Transfers callers to your team, or takes a detailed message when no one’s free
- Sends text follow-ups with booking links
- Knows your policies and the questions your front desk hears every day
Anything she shouldn’t handle alone (refunds, complaints, medical questions) she hands to a human. You decide those rules with us during setup.
The money
- Your exact numbers are in the Quick Terms box at the top of your agreement. That box always wins.
- Most plans: a one-time setup that covers your first 60 days after go-live, then a monthly amount starting day 61, month-to-month.
- Payment by card via the secure link in your agreement.
Support and changes
- One address for everything: nova@9thislandai.com. A human reads it.
- Want Nova to say something differently, add a service, change hours? Email it. Changes are included, and most are live within 1 business day.
- Your Nova Hub portal shows your calendar and every conversation, and two 2-minute setup guides get you in.
Our promise
- She doesn't take a single live call until you've tested her and approved go-live in writing. You flip the switch, not us.
- If we find during setup that Nova can't do what your business needs, your setup fee comes back in full.
- Your first 60 days after go-live are already covered by setup. Monthly billing starts day 61, month-to-month.
If you ever want out
Cancel any time with 30 days’ notice. No cancellation fee. You keep your call recordings and your contact list, and your phone number goes with you.
Who do I talk to?
- Business questions (pricing, your agreement, how things are going): Lee, your point of contact from day one.
- Changes and support (anything you want Nova to do differently): nova@9thislandai.com.